How to return a faulty product

If a product is faulty, you may submit a faulty product returns request. As we do not have physical store locations, all returns or replacements must be handled by post.

We can arrange a return courier for you at no cost, though this may take a little longer. Once we receive and assess the item, we will contact you to discuss your options. To organize a return courier, please submit a request by clicking the live chat bubble displayed on this website.

Some manufacturers have dedicated support centres for product issues and may offer a quick assessment or remedy, even if the warranty has expired.